Returns / Exchanges

Once an order has been placed, it cannot be canceled.

Under most circumstances we do not issue refunds, but instead offer our exchange program or store credit. 

How do I return / exchange items?
To initiate an exchange, please contact us.

When do items need to be returned / exchanged?
If you receive an item and you wish to exchange it, you must contact us within 14 days of purchase for authorization and instructions. After 14 days, we cannot accept returns or exchange requests.

Shipping for returns / exchanges?
Original shipping rates are not refundable. Exchange shipping is FREE for your first exchange. After your first exchange, you will be charged a $20 processing and shipping fee. We allow a lifetime maximum of 3 exchanges.

Credit for returns / exchanges?
In the event of a credit for a return or exchange, you will be credited via the same payment method used for the order (or you may choose to receive store credit). It can take up to 30 days for a refund to finalize and up to 2 billing cycles for the credit to appear on your bank statement.

What if I received a damaged product?
In the event of a defective product, we will send you a product replacement free of charge. However, we ask that you photograph the issue at hand and send the product back to us, at our expense, if a product is defective. In the event of dissatisfaction with a product, you may choose a different product in exchange OR store credit for a future purchase, as long as the claim is made within 14 days of purchase. If an exchanged product is of lesser value than the purchased product, we will issue a refund for the difference, minus a processing fee of $7.00.

This policy is subject to change. If questions arise please contact us, thank you!

In beauty in wellness, ♥ The WildBloom Team