What do we ship?
All of our products are shippable via air and ground delivery. We pack our items as securely as possible to eliminate any shipping issues. If you do receive an item that appears to have an issue, please take a photo of the item in its as-is arrived state, contact us within 24 hours of receiving your order via firstname.lastname@example.org, and do not use the product until we have come to clear terms.
When do we ship?
For all in-stock items, your order will ship within 48 hours from the time your order is placed, excluding weekends. Most orders are sent via USPS Priority Mail for 3-day delivery. In the event of an item being backordered, we will notify you with an estimated time of arrival.
Where do we ship to?
Currently we can only ship to the United States of America. We cannot ship internationally due to high costs, customs, shipping delays, and strict shipping regulations of skincare products internationally.
How do we ship?
We use First Class and Priority Mail via the United States Postal Service.
How to track an order that’s been shipped?
You will receive an email with tracking information once an order has shipped. You may also log-in to your account, view your order, and retrieve your tracking number with your order information, once the item has shipped.
Is local pick up an option?
We do offer local delivery for Fort Collins residents. Enter your full address with zip code for both the billing and shipping address, then select “local courier service.” There is a nominal fee for this service to cover our gas expenses. For questions you can contact email@example.com. Local deliveries are generally made once a week. Please do not select local courier if you live in an apartment residence.
Recycling of packing materials?
Our packaging boxes are made from recyclable materials by EcoEnclose. Please recycle all boxes and packaging wrap. Thank you for supporting us in being green!